Privacy Policy

Flix Cleaning Services operates this website to provide information about our residential and commercial cleaning services, collect quote requests, schedule bookings, process payments, and communicate with customers. By using this website, you agree to the practices described in this Privacy Policy.

Information We Collect

We may collect information you provide directly through our quote forms, booking forms, contact forms, phone calls, emails, SMS messages, and payment-related workflows. This may include:

• Name, email address, phone number, city, state, street address, and ZIP code.
• Cleaning service details, including number of bedrooms, bathrooms, selected add-ons, preferred service date, service time, frequency, access instructions, and notes.
• SMS opt-in preferences and communication preferences.
• Payment-related details such as PayPal order ID, payment status, payer ID, payment method, and transaction amount. We do not store full card numbers on our website.
• Marketing attribution information such as UTM source, UTM medium, UTM campaign, UTM term, UTM content, page URL, and referrer.

Information Collected Automatically

When you visit our website, certain information may be collected automatically through cookies, pixels, analytics tools, server logs, and similar technologies. This may include your browser type, device information, IP address, pages viewed, buttons clicked, date and time of visit, referring page, and advertising identifiers such as Meta click identifiers when available.

How We Use Information

We use collected information to:

• Respond to quote requests and contact inquiries.
• Create, update, and manage bookings.
• Confirm service details, appointment times, pricing, payment status, and customer preferences.
• Send transactional messages, appointment reminders, alerts, and customer support communications.
• Send marketing communications where permitted by law and based on your opt-in choices.
• Measure website performance, improve our services, and understand advertising effectiveness.
• Prevent fraud, debug technical issues, maintain security, and comply with legal obligations.

SMS Communications

If you opt in to receive SMS notifications, alerts, and occasional marketing communications, we may send text messages related to your quote request, booking, reminders, service updates, customer support, and promotional offers. Message and data rates may apply. You can opt out by replying STOP, or contact us for help.

SMS consent is not a condition of purchase. We do not sell your SMS opt-in consent.

Cookies, Analytics, and Advertising

We use tools such as Google Tag Manager, Google Analytics, Google Ads, Meta Pixel, and Meta Conversions API to understand website activity, measure campaigns, improve advertising, and send conversion events when users request quotes, begin checkout, add payment information, or complete purchases.

These tools may use cookies or similar technologies to recognize your browser or device and connect your activity with ads you may have seen. You can control cookies through your browser settings and may use platform-level ad preference tools provided by Google, Meta, and other advertising providers.

How We Share Information

We may share information with service providers and platforms that help us operate the business, including:

• Website hosting and backend providers, including Netlify and Supabase.
• Payment providers, including PayPal.
• Analytics and advertising platforms, including Google and Meta.
• Customer communication, scheduling, and operational tools.
• Professional advisors, legal authorities, or regulators when required by law or to protect our rights.

We do not sell your personal information in the traditional sense. Some advertising and analytics activities may be considered targeted advertising, sharing, or cross-context behavioral advertising under certain privacy laws.

Data Retention

We retain personal information for as long as reasonably necessary to provide services, maintain business records, resolve disputes, comply with legal obligations, improve our operations, and support marketing and analytics needs. Retention periods may vary depending on the type of information and the purpose for which it was collected.

Security

We use reasonable administrative, technical, and organizational safeguards designed to protect personal information. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

Your Choices

You may request access, correction, or deletion of certain personal information by contacting us. You may also unsubscribe from marketing communications or opt out of SMS messages as described above. Browser settings and platform privacy tools may help you limit cookies and advertising tracking.

Children's Privacy

Our services are intended for adults and homeowners, renters, property managers, and business customers. We do not knowingly collect personal information from children under 13.

Links to Other Websites

Our website may link to third-party websites or services, including payment providers and advertising platforms. We are not responsible for the privacy practices of those third parties.

Changes to This Policy

We may update this Privacy Policy from time to time. The updated version will be posted on this page with a revised “Last updated” date.

Contact Us

If you have questions about this Privacy Policy or our privacy practices, contact us at: